The Birmingham Back Pain Clinic

Terms and Conditions

Acceptance of Terms and Conditions

These terms and conditions apply to the entire contents of this website, which is owned by the Birmingham Back Pain Clinic (the ‘Clinic’), and to all information, products and services provided by the Clinic. By using this website or by booking/ordering any of the products or services provided by the Clinic, you agree to be bound by these terms and conditions, which shall take effect immediately on your first use of the website or booking/ordering services or goods provided by the Clinic. If you do not agree to be bound by all of the following terms and conditions, please do not access or use this website or book/order any service or goods offered by the Clinic.

Modifications

The Birmingham Back Pain Clinic reserves the right to change these terms and conditions at any time.

Disclaimer

This website is intended to convey information about The Birmingham Back Pain Clinic including the goods and services that it provides, and to offer a means of ordering/booking these goods and services. To the extent permitted by law, the Birmingham Back Pain Clinic excludes all representations and warranties (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

The Birmingham Back Pain Clinic does not guarantee the timeliness, completeness or performance of this website or any content on this website, or in any printed information leaflets provided by the Clinic. While the Birmingham Back Pain Clinic takes all reasonable care to ensure that all information provided (on this website and in any other media) is correct at the time of publication, no responsibility is accepted by or on behalf of the Birmingham Back Pain Clinic for any errors, omissions or inaccurate content. The information and advice contained on this website or in any other media is not directed toward any individual and should not be treated as a substitute for the advice of your own doctor or any other healthcare professional. The Clinic is not responsible or liable for any diagnosis made by a user, based on this general information. Please consult a qualified healthcare professional to obtain specific advice for a health condition. Any liability arising from any party acting, or refraining from acting on any information contained on this website or any other media is hereby excluded.

Information provided to an individual through email, telephone or via any other media cannot be relied upon without that individual first attending a comprehensive assessment from a healthcare professional, such as that provided during the First Appointment at the Birmingham Back Pain Clinic. As such, the Birmingham Back Pain Clinic cannot provide specific diagnoses, advice or recommendations to any individual without them first having attended an appointment at the Clinic for the given health condition. The content of any communication relating to symptoms or a named health condition prior to an individual attending such an appointment must be regarded as hypothetical and at best approximate.

Our Liabilities

The Birmingham Back Pain Clinic, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any director, employee or agent of the Clinic, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

Intellectual Property

This website is the intellectual property of the Birmingham Back Pain Clinic. The content of this website may not be reproduced without express, written permission from the Clinic Director.

All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on the Birmingham Back Pain Clinic website and all content (including applications) located on the site shall remain vested in the Clinic or it's licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use this website content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any content on this website except for your own personal, non-commercial use. Any other use of the content of this website requires the prior written permission of the Clinic Director.

COVID-19 pandemic

During emergencies, such as the COVID-19 pandemic, the clinic will not be operating at its usual capacity and there will be extended periods of complete closure, which may commence at very short notice. These may not reflect the advertised opening times. Appointments can only be attended by patients who have received all eligible doses of COVID-19 vaccine. Birmingham Back Pain Clinic also maintains a compulsory face mask policy.

Booking of Appointments

Appointments with the Birmingham Back Pain Clinic may be booked by using the online calendar through the Clinic website (when operable).

Alternatively, at the discretion of the Clinic Director, an appointment can be booked via email. All terms and conditions apply, irrespective of how appointments are booked

Appointments can only be booked by an adult. If a minor wishes to consult at the Clinic, then a responsible adult (e.g. parent or guardian) must book the appointment for them. Unless agreed in advance, a client may have only one appointment at any one time booked into the calendar of the Birmingham Back Pain Clinic. The Clinic reserve the right to cancel an appointment at any time, without prior notice.

Cancellation of Appointments

Cancellations of appointments with the Birmingham Back Pain Clinic can be made by all clients by email. Alternatively, if you booked directly through our online calendar, an appointment may be cancelled by by using the 'Need to cancel?' link on the confirmation email that you will have been sent immediately after booking an appointment.

Liability of Fees

The person for whom an appointment is booked will be liable for the fee. In the event that this person is ineligible for liability (e.g. a minor), then the adult that booked the appointment will become liable.

Charges for Non-attendance or Late Cancellation

The Birmingham Back Pain Clinic operates a no-refund 24 hour cancellation policy, irrespective of the method through which the booking was made. If you cancel within 24 hours of your scheduled appointment, then you will be liable for the full (non-discounted) fee. Furthermore, you will be liable for the full fee if you do not attend your appointment, unless exceptional circumstances apply (at the discretion of the Clinic Director). Failure to attend appointments that have been re-scheduled will also attract liability for payment of the full fee. Late cancellation/non-attendance fees will still be liable if a third party (e.g. health insurance providers or personal injury solicitors) is paying. Any legal fees expended to recover unpaid fees will also attract liability.

Payment of Fees

Current fees are displayed here on this website. Unless agreed in advance, fees are to be paid to the Birmingham Back Pain Clinic at the time of the appointment (in British Pounds Stirling). Current available methods of payment, at the time of appointments, are cheque, cash, debit card linked to a UK bank account, and most credit cards. At the discretion of the Clinic, outstanding fees may be invoiced using third party payment providers (e.g. PayPal or Google Checkout), although this service will attract an additional 5% fee. Only fees due from third parties (e.g. Health Insurance Providers or personal injury solicitors) may be paid through direct bank transfer (details provided on request), at the discretion of the Clinic Director.

Links Policy (to and from External Websites)

You may create links to this website provided you have first contacted and received prior written permission from the Clinic Director of the Birmingham Back Pain Clinic.

The Birmingham Back Pain Clinic website may contain links to external websites. These websites are not under our control and we cannot be held responsible for their content. The Birmingham Back Pain Clinic provides these links only for convenience and to offer users further information, which they may or may not wish to explore or act upon. We do not usually link to sites that are not free to access. We do not link to external sites in return for money, services or any other consideration in kind. The external links on this website are reviewed and varied on an ongoing basis, according to likely relevance.

The inclusion of any link to or from an external website does not imply endorsement by the Birmingham Back Pain Clinic of that external website, its operators, or any commercial product or service mentioned or advised on that website. If you decide to access any external websites linked to this website, you do so entirely at your own risk.

Privacy Policy

The Birmingham Back Pain Clinic is committed to ensuring that your privacy is protected. Any information that we hold on you will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/12/2012.

Use of your Personal Information

The Birmingham Back Pain Clinic will not share, sell, distribute or lease your personal information to third parties. Nor will we use your personal information for marketing or commercial purposes. We also do not store payment (e.g. bank details, credit or debit card) details.

You may request details of personal information which we hold about you, including a copy of any clinical notes under the Data Protection Act 1998. Please note that such a request must be given in writing (paper or email) and proof of identification must be provided. If a third party (e.g. solicitor) acting on your behalf requests a copy of your clinical notes, then you will need to sign a declaration, which must accompany their written request.

If you require a copy of the information about you that we hold, you can contact us via email (at dataprotection@backpainclinic.co.uk) or write to us at:

The Data Protection Officer
Birmingham Back Pain Clinic
River Brook Medical Centre
3 River Brook Drive
Stirchley
Birmingham
B30 2SH

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, using the above contact details. We will promptly correct any information found to be incorrect.

When you book an Appointment, the following information may be collected:

- Your name, postal address, telephone number, email address

We require this information to confirm your appointment. We may also need to contact you in case an appointment needs to be changed or cancelled, or to send an invoice. We are a research-active clinic and may occasionally invite patients to take part in non-commercial, university research studies. Please let us know if you do not want to be contacted for this purpose.

During your First Appointment, the following information may be collected:

- Your name, date of birth, postal address, telephone number, email address, GP details
- Demographic information such as age, preferences and interests

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

- Internal record keeping
- To contact you regarding your appointment(s)
- To send you receipts, reports, letters and/or information we think will be useful to you

Record Keeping

Patient records shall be kept for at least 7 years following the last communication with or about the patient. This is for audit and regulatory purposes. In the case of appointments with minors, records will be kept for at least 7 years after they reach the age of majority (i.e. 18 years of age).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online or that which we store electronically.

General

The failure or delay of the Birmingham Back Pain Clinic to exercise or enforce any right in these terms does not waive the right of the Clinic to enforce that right. These terms shall be governed by and interpreted in accordance with the laws of England and Wales, which shall have exclusive jurisdiction over any disputes.